Shipping Policy
SHIPPING METHODS & CHARGES
Each order is made especially for you and will be shipped to the address you specified at the checkout process.
| Shipping Method | Shipping Time | Shipping Price | Carrier |
| Standard Shipping | 10-13 Business days | $10 | DHL/USPS |
| Expedited Shipping | 5-8 Business days | $30 | FedEx |
| International Standard Shipping | 3-4 Weeks | $10 | DHL |
Note:
- Each customer is responsible for any customs charges that may be applied to international shipments. braillo has no control over these charges and is not responsible for any actions taken by customs or delivery services.
- We are not responsible for items held up in customs
in the rare event your order is lost in transit once shipped, we are not responsible, but will do what we can to help you locate it. - Estimated shipping time frames does not account for delays caused by vendors or service and weather disruptions.
- The shipping time frames include production time.
- Shipping dates are based on business days and they do not include weekends and holidays.
COVID-19 UPDATES
US Shipping Information
Delivery time for Package Services is typically 2-9 days except to destinations in Hawaii, Alaska, Puerto Rico and, APO-FPO's. Due to limited availability of transportation, packages may take up to three to five weeks to reach Hawaii, Alaska, Puerto Rico and any U.S. Territories.
Canada and Australia Shipping Information
Due to extra safety precautions around COVID-19, please take in consideration that delivery times are longer than normal. We do appreciate your patience with us during this time.
ADDRESS INFORMATION
It is the customer's responsibility to provide us with a correct and complete shipping address.
If your shipping address is different from your billing address, please specify this during checkout.
Tracking Your Shipment
When your order ships, you will receive a Shipping email to the email address you supplied.
The Shipping email will provide you with information about the order, shipping date and tracking number.
If you created an account with us, you will be able to get the tracking information by logging into your account and visiting the My Account section
If your order has not arrived within the estimated Shipping time, or you have additional questions regarding shipping, please contact our Customer Service
Telephone Number: (256) 462-0936
Email: support@braillodesign.com
FedEx Expedited Shipment
According to FedEx policy, your package may requires a signature for delivery. If you're not home to receive the package, FedEx may route your package to a nearby location for you to pick up.
You will be able to track your item at: FedEx® Tracking Page